We've recently released a new feature for incoming transactions! To process these, we ask for the purpose of your transaction and for supporting documentation via email.
To ensure more timely processing, we've added a new feature to upload this documentation beforehand so we have it as the funds are arriving.
Follow the steps here:
When logging in to your Arival dashboard, you'll see a button Add Money. From there, you can choose which one of your accounts you wish to fund.
After selecting the preferred account, you will be asked for the purpose for deposit and expected amount.
3. In the next step, you'll be asked to tell us details about your transfer and upload a supporting document (or multiple if needed) and continue. Examples of supporting documents can include:
Any other type of document that confirms the purpose of the incoming payment
Note we can only accept the following file types under 10 MB: DOC, DOCX, XLS, XLSX, and PDF. Examples of supporting documents are listed in the hint at the bottom!
4. After clicking Continue you'll be directed to the wire details for your Arival account. In the last window of your wire details click Done to submit your information.
We recommend using this new feature for all incoming transactions - whether you're topping up your own account or expect an incoming payment from a client. This is especially helpful so our team can see this incoming deposit and have supporting information upfront to process it.
Reach out to our rockstar support team via live chat in the bottom right corner or via email!