Arival will ask you to verify your phone number 📲 as one of the first steps during the application process. Trouble receiving an SMS verification code may be a result of the incorrect operation of the target mobile device.

If this is the case, please kindly try:

  • Power cycle the device (restart) - this is to ensure a good connection to the end network.

  • Clear the inbox of the handset to determine if a full inbox is causing the messages to not be shown.

  • Remove applications connected to messaging services (I.e. disable iMessage for iPhones, messenger for Facebook, Skype).

  • Switch the SIM into a confirmed working device.

  • Perform a factory reset on the device to ensure no third-party software is causing the issue.

  • Please also check the blacklists and spam filters of the device.

💡 Alternatively, you have an option to receive the verification code via phone call - for that, please click Request a call once the 60-second period expires:

Having any issues or not feeling 100% sure? Feel free to reach out to our support team by clicking the chat button in the bottom right corner! 👉

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